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Terms & Conditions

Definitions

The term “Camcab” refers to the company named “Camcab Ltd.” (Company number 05182440), whose registered office address is:

Camcab House
11 Coldhams Road
Cambridge
Cambridgeshire
CB1 3EW

“Company” refers to Camcab, any of its drivers or employees.

The pronoun “you” and the adjective “your” refer to any individual placing a booking with Camcab, whether for themselves, on behalf of other individuals or on behalf of any company.

“Passenger” refers to any person being carried by Camcab by means of a booking.

A “journey” is deemed where a passenger is either in the vehicle or not and is from one point to another point. It can be chargeable or non-chargeable depending on the booking or discretion of Camcab.

“Booking” refers to the intent to travel on a journey with the company as the provider.

“Vehicle” refers to the car, mini-bus or Multi Passenger Vehicle that carries passengers on their journey. All Camcab vehicles are standardised black, clean and regularly serviced.

 

 

Booking

A booking can be made through various methods including app; website; phone; or email.

A complete booking means a booking that has been made, a passenger has completed their journey and where payment has been received by Camcab.

When booking a taxi to take you to an airport or train station, or any destination that requires onward travel, it is your responsibility to allow for potential traffic delays and check-in times required by your airline.

In any booking, you must ensure that all passengers are ready for collection at your booked time.

Camcab holds no responsibility for any missed journeys, events, onward travel, or late arrival, where the above has not been considered.

You should consider any particular that may affect your journey which could include but is not limited to: road closures; roadworks; traffic; peak-periods for travel; speed restrictions.

When booking through the app or website, a standard car will be sent which is limited to take and carry up to: 4 passengers and should carry 2 medium suitcases.

If a larger vehicle is required to carry more passengers or luggage / bags, you must request this through a booking made either by email or by phone.

If you wish to transport a wheelchair, you are to specify this at the time of booking either by phone or email.
Camcab will not be held responsible for where the number of passengers are refused travel or luggage cannot be carried due to the above not being followed.

 

 

cancellations & amendments

You can cancel any advance booking up to 20 (twenty) minutes before your due pick-up time. Any cancellations must be made by calling us.

You can amend any advance booking up to 20 (twenty) minutes before your due pick-up time. Any amendments must be made by calling us.

For cancellations and amendments for any bookings that require a pick-up from a destination where travel time is more than 60 (sixty) minutes (this includes all airports), any amendments or cancellations must be made at least 90 minutes before the due pick-up time. Any cancellations or amendments must be made by calling us.

For cancellations and amendments for any bookings that require a pick-up from a destination where the travel time is more than 60 minutes away and an amendment or cancellation is made less than 90 minutes before the due pick-up time, you could be liable for the full booking cost.

For any amends or cancellations to immediate bookings, you have a grace period of 2 minutes / 120 seconds to amend or cancel. This must be made by calling us.

For advance bookings, where your requested amendment or cancellation is made less than 20 (twenty) minutes before your due pick-up time, you could be liable for the full booking cost.

For immediate bookings, where your requested amendment or cancellation is made more than 2 minutes / 120 seconds after booking, you could be liable for the full booking cost.

In all cases, it is your responsibility to ensure that any details provided are correct and you have sole responsibility for any booking.

 

 

Prices & Payment

You will be provided with a price quotation that is based on the information you are asked to supply via any of the booking channels.

Fixed fares are usually provided from or to, certain destinations outside of Cambridge, eg Cambridge to Heathrow Airport. These fixed fares can be obtained by phone or being published on Camcab website.

Fixed fares where published, or state ‘from’, usually means the lowest fare for that particular journey (which normally originate in Cambridge.)

Fixed fares do not include any debit or credit card, or American Express fees. Surcharges apply.

A price quotation for non-fixed fares can be obtained by phone or email. Camcab may amend this quotation if any of this information changes and is subject to differentiation due to changes in journey such eg detours necessary because of road works.

The price quotation you are given includes motorway toll fees and congestion charges. For airport collections, this extends also to the cost of car parking at the airport and an initial waiting period of thirty minutes after the agreed collection time (after which you will be charged at an hourly rate).

If you elect to accept the price quotation you are given for an airport collection, you will receive an email confirming your booking. You are responsible for checking this email to make sure the information it contains is correct. Camcab will not be held responsible for any delays caused or costs arisen as a result of your failure to provide Camcab with the correct details that are needed to facilitate the booking.

All online airport prices are based on journeys from Cambridge city centre.

Bookings may be paid for either in cash, by credit card or by debit card.

Personal and corporate credit accounts are available upon application and acceptance.

There is a five percent [journey price] charge on card payments, and a further five percent price charge if you pay with American Express.

Bookings for airport collections must be paid for in advance (that is, at the time you make the booking) and therefore can only be paid for by card.

 

 

Service & Conduct

You will be held responsible for the behavior of every passenger in the car during the journey. In the unlikely event that any passenger soils the vehicle, you will be charged.

Abuse, either physical or verbal, towards the driver or other passengers, will not be tolerated. It is at the driver’s discretion to complete the journey. Camcab take journey safety and security very seriously, therefore, it is at the company’s discretion as to pursue for any loss or proceedings against any passengers who do not follow this term.

Neither eating, drinking nor smoking are permitted in the vehicle.

If you require special assistance for any need, you should contact us before making your booking.

The carriage of pets or small animals can be requested and you should contact us before making your booking.

Camcab will not carry more passengers than its licensing or insurance allows.

If you believe that your vehicle or driver is not to standard, then it is your responsibility to notify the company.

If your vehicle is late arriving to your pick-up, has not arrived or you have received no booking notification, you should contact us immediately.

 

 

data & personal details

Camcab will store, process and use all information regarding your personal details in strict accordance with the Data Protection Act of 1998.

We use voice recording technology to monitor all calls.

Your details, which may include; your name; your contact telephone number; your email address; booking information (including pick-up and drop-off location, times, payment details), will be held centrally on our booking platform.

You can, upon notification to the business, request what personal details and information is held about you. This information can be supplied upon validation of personal identification.

Data held about you or journeys will not be given to or shared with any third party without your prior consent, unless the information is requested by lawful claimants (police, courts etc.)

From time to time, you may receive communication from us regarding promotions and offers directly from us. You can opt out of receiving communication from us by contacting us.

Where we believe fraudulent use of payment has occurred, we will submit your details to the required lawful agency.
Where we believe you have been involved in criminal or unlawful activity, we will submit your details to the required lawful agency.

The carriage of drugs, arms or other prohibited and unlawful goods is not permitted and where we believe this has occurred, we will submit your details to the required lawful agency.

 

 

Liability

Camcab will exercise due diligence in taking you to your destination in good time, but shall not be held liable for any losses in time caused by weather, road or traffic conditions or any other subject that are beyond our control on the journey. Moreover, there are no circumstances under which these factors will cause Camcab to be liable for any loss of profits, business or any indirect or consequential loss whatsoever.

All luggage is carried entirely at your risk. It is your responsibility to ensure you have all your belongings when leaving the vehicle and before the vehicle departs from your drop-off destination.

If, you believe you have lost, or accidentally left behind, in a vehicle used for your journey, any personal belongings, you should contact us immediately.

Camcab has the right to cancel all services and to provide refunds in the event of any extenuating circumstances which lie beyond its control such as a national emergency, extreme weather, terrorist attack, riot, natural disaster or war.

You will indemnify Camcab against all losses, expenses, costs or damages caused by the actions of any passenger for whom you are responsible.

Neither party excludes or limits its liability for death or personal injury caused by negligence, or for willful default or fraudulent misrepresentation, or otherwise in any manner unenforceable by any applicable law.

 

 

Termination

Camcab has the unconditional right to refuse or to terminate any booking if and when it places any driver or vehicle at risk of violence, damage or abuse by either you or any passenger for whom you are responsible.

No refunds will be given if the journey is terminated on an occasion such as this part-way through the hire.

If you believe that a journey has been terminated in error, you should raise your concern directly with Camcab and not your driver.

 

 

Miscellaneous

Under this Agreement, Camcab can subcontract its obligations. You shall not assign, transfer or delegate any of your rights or obligations under this Agreement.

Camcab reserves the right to change these terms and conditions at any time by posting online. You are responsible for reviewing these terms and conditions regularly to ensure that you are aware of any changes.

This Agreement and any accompanying price quotation represent the entire agreement between you and Camcab in relation to its subject matter. If there is any discrepancy between the terms of this Agreement and the quotation, then the terms of this Agreement shall prevail.

Nothing in this Agreement is intended to confer any benefit on any third party, whether pursuant to the Contracts (Rights of Third Parties) Act 1999 or otherwise, and no third party shall have the right to enforce any rights under this Agreement except where otherwise agreed in writing.

 

 

Disputes

This Agreement shall be construed in accordance with English law, and you and Camcab each agree to submit to the exclusive jurisdiction of the English Courts in respect of any dispute or claim arising out of or in connection with this Agreement.